Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The 14-day withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. For services (e.g., ordering test models), the withdrawal period begins on the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (YippieYo AG, Schießstättstr. 10, D-82319 Starnberg, service@yippieyo.com) of your decision to withdraw from this contract. This must be done by means of an unequivocal statement (e.g., a letter sent by post or an email). You may, but are not required to, use the provided model withdrawal form. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Cancellation for Goods within the EU

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will make this reimbursement without undue delay, and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to our logistics partner, Wiedmann & Winz GmbH, without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods before the period of 14 days has expired. For goods that can be sent by parcel or shipment, you bear the direct costs of returning the goods. For goods that, due to their nature, cannot be returned by post, the costs for return shipping are EUR 10.00 in Germany, EUR 15.00 in Austria, and are expected to be EUR 50.00 in other countries. A list of shipping and return costs for each country can be found under Shipping.

Please send returns from EU countries to the following address: Wiedmann & Winz GmbH Industriestr. 5 D-73054 Eislingen

The deadline is met if you send the goods before the period of 14 days has expired. Please follow our return procedure. For returns within Germany and Austria, please use the GLS return label enclosed with the goods. Further information on our return procedure can be found here and on the information sheet enclosed with the goods.

If the goods show a loss in value, you only have to compensate for this loss in value if it is due to handling of the goods that is not necessary for checking their condition, properties, and functionality. If you wish to test the Crossbuggy extensively outdoors, we recommend that you first order a test model to avoid signs of use and/or damage.

Consequences of Withdrawal for Services within the EU

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will make this reimbursement without undue delay, and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

If you requested to begin the performance of the services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back to us.) 

– By mail to “YippieYo GmbH & Co KG, Schießstättstr. 10, D-82319 Starnberg” or by email to service@yippieyo.com
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name of the customer(s)
– Address of the customer(s)
– Order number or delivery number
– Telephone number of the customer(s) (for collection of the goods)
– Signature of the customer(s) (only for paper notifications)
– Date
(*) Please delete as applicable

Goods Exempted from the Right of Withdrawal

Unless otherwise agreed between the parties, the right of withdrawal does not apply to the following contracts: Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal preferences of the consumer.