Widerrufsrecht

Right of Withdrawal


Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period of 14 days begins on the day that the goods are first received by you or by a third party specified by you who is not the carrier. For services (e.g. orders for test models), the cancellation period begins on the day that the contract is concluded.

To exercise your right to cancel, you must notify us (YippieYo AG, Kobiboden 63, CH-8840 Einsiedeln, service@yippieyo.com) of your decision to cancel this contract. This must be done by means of a clear statement (e.g. a letter or e-mail). You may, but do not have to, use the provided cancellation form template. Sending the cancellation notice before the end of the cancellation period is deemed sufficient for observing the cancellation period.

Consequences of cancellation for goods within the EU

If you cancel this contract, we will refund all payments that we have received from you, including shipping costs (except the extra cost of selecting a delivery option other than the cheapest one that we offer, i.e. standard delivery). We will provide this refund immediately but no later than 14 days after the day on which we received your notice to cancel this contract. For this refund, we will use the same payment method that you used for the original transaction, unless specifically agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We are entitled to refuse the refund until we have received the goods again or until you have proved that you have sent back the goods, whichever is the earlier.

You must send back or hand over the goods to our logistics partner Wiedmann & Winz GmbH immediately but no later than 14 days after the day on which you notified us that you wish to cancel this contract. This deadline will be deemed to have been met if you send the goods before expiry of the 14-day period. For goods that can be sent by parcel or shipped, you are responsible for paying the direct costs associated with returning the goods. For goods that cannot be returned by post due to their nature, the cost of return is EUR 10.00 in Germany, EUR 15.00 in Austria and an estimated EUR 50.00 in other countries. A list of shipping and return costs for each country can be found under Shipping

Please send returns from EU countries to the following address:
Wiedmann & Winz GmbH
Industriestr. 5
D-73054 Eislingen

This deadline will be deemed to have been met if you send the goods before expiry of the 14-day period. Please follow our returns process. When returning goods within Germany and Austria, please use the GLS returns label enclosed with the goods. More information about our returns process can be found here and on the information sheet enclosed with the goods.

If the goods have diminished in value, you will only have to pay for this loss of value if it resulted from handling the goods beyond what was necessary to check their nature, characteristics and functionality. If you wish to test the Crossbuggy extensively outdoors, we recommend that you first order a test model to avoid any signs of use and/or damage.

Consequences of cancellation for services within the EU

Consequences of cancellation for services within the EU

If you cancel this contract, we will refund all payments that we have received from you, including shipping costs (except the extra cost of selecting a delivery option other than the cheapest one that we offer, i.e. standard delivery). We will provide this refund immediately but no later than 14 days after the day on which we received your notice to cancel this contract. For this refund, we will use the same payment method that you used for the original transaction, unless specifically agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

If you have asked for the services to commence during the cancellation period, you must pay an appropriate amount that corresponds to the proportion of services already provided in relation to the overall scope of the services under the contract up until the time that you notified us that you wish to exercise your right to cancel this contract.

Cancellation form template

(If you wish to cancel the contract, please complete this form and return it to us.)

– By post to „YippieYo AG, Schwalbenbodenstr. 21, CH-8832 Wollerau“ or by e-mail to service@yippieyo.com
– I/we (*) hereby wish to cancel the contract that I/we (*) have concluded for the purchase of the following goods (*)/the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name of the customer(s)
– Address of the customer(s)
– Order number or delivery number
– Telephone number of the customer(s) (for the collection of goods)
– Signature of the customer(s) (only for notifications on paper)
– Date
(*) Delete as appropriate

Goods not included under cancellation policy

Unless agreed otherwise between the parties, the right to cancel does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and the production of which requires an individual selection or decision by the customer or which have clearly been customised to the personal preferences of the customer.

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